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TRANSPORTATION
Air Travel
Post-flight Passenger Assistance
A single passenger removal incident reshaped airline customer service worldwide
7 days ago
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What was a major consequence of the 2017 United Express passenger removal incident for airline customer service?
It resulted in airlines increasing the number of involuntary removals to manage staffing better.
It led to improved protocols for handling overbooked flights and better post-flight passenger assistance.
It caused airlines to stop overbooking flights entirely to avoid any conflicts.
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